Terms & Conditions

Acceptance of the Terms

By accessing and using our platform, you ("User" or "you") agree to be bound by these Terms & Conditions ("Terms"). If you do not accept these Terms, please refrain from using our platform.

Eligibility Requirements

To use our platform, you must:

1. Be at least 18 years old (or the minimum age required in your jurisdiction);
2. Not be a resident of any restricted country or territory;
3. Not be prohibited by law to access online gaming services;

Geographic Restrictions

Our platform is available for Users from specific countries and territories, as specified on our website.

Account Registration Rules

1. Each User can only register one account.
2. You must provide accurate information during registration, including your name, address, and contact details.
3. We reserve the right to request additional documentation or verification at any time.

Identity Verification and KYC

To prevent money laundering and ensure compliance with relevant laws, we may require you to verify your identity through:

1. Government-issued identification documents;
2. Proof of residential address;

Your account will not be activated until we have received all necessary documents and verified the information provided.

Account Accuracy Obligations

You are responsible for ensuring that all information on your account is accurate, up-to-date, and complete at all times.

Account Security Responsibilities

1. You must maintain the confidentiality of your login credentials.
2. Do not share or disclose your password to anyone else.
3. Immediately notify us if you suspect unauthorized access to your account.

Login Credentials and Password Protection

For security purposes:

1. Your login credentials will expire after a set period (as specified on our website).
2. You may reset your password at any time through the platform's "Forgotten Password" feature.

Restricted Behaviour and Prohibited Activities

Our platform prohibits the following activities, which are considered to be in breach of these Terms:

1. Collusion or manipulation;
2. Tampering with game outcome or random number generator (RNG);
3. Multi-accounting;
4. Sharing accounts between Users;
5. Using our platform for illegal purposes;

Multi-Accounting and Fraud Prevention

We may terminate your account, withhold winnings, or take other measures to prevent multi-accounting, if we suspect any form of cheating or manipulation.

Bonus and Promotion Rules

To be eligible for bonuses and promotions:

1. You must meet the specific terms and conditions outlined in each promotion;
2. Some offers are only available to new Users;

Wagering and Gameplay Conditions

Please note that all gameplay and wagering requirements, including deposit and withdrawal limits, are subject to change at any time.

Bonus Abuse Prevention

We reserve the right to restrict or revoke bonuses if we suspect bonus abuse, which includes:

1. Placing bets with a zero chance of winning;
2. Using non-rollover funds for bonus purposes;

Deposits and Withdrawals (if supported by source material)

Our platform offers various payment methods to facilitate deposits and withdrawals.

To withdraw your winnings:

1. Ensure you have met the relevant wagering requirements.
2. We may request verification of identity or proof of address before processing withdrawal requests.

Please note that some countries or territories impose restrictions on deposit/withdrawal amounts, transaction types, or both. You should familiarize yourself with these limitations and applicable regulations in your jurisdiction.

Verification Before Withdrawals

To ensure compliance with anti-money laundering laws:

1. We may request verification of source funds;
2. In case of suspected money laundering activity, we reserve the right to withhold withdrawals until further investigation is conducted.

Processing and Review Procedures

In processing withdrawal requests or addressing customer concerns:

1. All decisions made by our support team are final.
2. Please allow sufficient time for processing and review procedures.

Responsible Gambling Expectations

We promote responsible gaming practices, including:

1. Set deposit limits;
2. Establish a "cool-down" period between sessions;
3. Self-exclusion options;

Please familiarize yourself with these resources on our website to learn more about maintaining healthy gaming habits.

Self-Exclusion and Account Restrictions

You may request self-exclusion at any time, which will result in immediate closure of your account for:

1. A specified minimum period (as outlined below).
2. Your account will be reactivated after the designated timeframe;

Our support team is available to guide you through this process.

Game Fairness and RNG Systems

We utilize audited Random Number Generators (RNGs) from trusted third-party suppliers to ensure game fairness, transparency, and compliance with applicable regulations.

Technical Interruptions or Voided Gameplay

In case of technical issues or errors:

1. We may void gameplay that resulted in a win.
2. All decisions regarding the processing of bets are final.

Suspension or Closure of Accounts

We reserve the right to suspend or close any User's account if:

1. The User breaches our Terms and Conditions;
2. There is evidence of collusion, manipulation, or other prohibited activities;

Account suspension or closure will be notified via email (or other reasonable means).

Intellectual Property and Platform Ownership

Our platform, including its software and related content, is the property of The Health Lottery.

Limitation of Liability

To the maximum extent permitted by law:

1. We exclude liability for any loss or damage arising from breach of contract;
2. We are not responsible for indirect losses (such as loss of profit) unless stated otherwise;

Modification of Terms

We reserve the right to modify these Terms at any time without notice.

Contact or Support Guidance

If you have questions, concerns, or suggestions regarding our platform:

1. Our support team is available 24/7 through live chat and email;
2. We also offer a comprehensive FAQ section on our website;

Please do not hesitate to reach out if we can be of assistance.

This Terms & Conditions page aims to provide transparent guidance for Users about how our platform operates, what expectations are set forth, and the rules governing gameplay, bonuses, account security, and more. Please refer back to this page frequently for updates on any changes or modifications made by The Health Lottery.